Answers to Frequently Asked Questions
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How do I change the bottle?
Do not remove the bottle cap. Simply remove the paper seal from the cap and place the bottle on the dispenser with the cap on it. You can also remove a bottle from the dispenser and the cap will re-seal without any spill or leak.
Return to Crystal Springs F.A.Q.When do I get a delivery?
Included with your initial set-up of your service will be a delivery schedule indicating your delivery dates for the remainder of the year. If you do not have your schedule, our office will be happy to send you a replacement.
Just give us a call at 800-423-8966.
Or, if you know your route number (this is written on your invoice). You may look up your next delivery day here.
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Can I skip a delivery?
Of course, just call our office at 800-423-8966 prior to your next delivery day.
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Do I have to be home for a delivery?
The only delivery that you need to be home for is the initial installation. After that, not at all, you can make arrangements with your delivery driver to leave your bottles anywhere you wish. Just don't forget to leave your empty bottles out to avoid bottle deposit charges.
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What are bottle deposits?
At the time of installation of your service you are charged a bottle deposit for each bottle you ordered. Thereafter on each delivery if there is an even exchange of bottles, full/empty there is no bottle deposit charge. If you order more bottles than you return there will be an additional bottle deposit charge for each extra bottle. If you return more bottles than you order you will receive a bottle deposit credit.
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How do I pay for my service?
You will receive a regular invoice in the mail indicatin all charges for the billing period. You may pay your driver or mail your remittance. We also accept Mastercard and VISA.
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Can I get an extra delivery?
Of Course! Although we recommend you keep an extra bottle on hand, especially during the holidays.
Just call toll free 800-423-8966.
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What if my delivery day falls on a Holiday?
You will recieve your delivery on the next working day following the holiday.
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