Satisfaction Means More to Us Than a Job Well Done

"Your satisfaction exemplifies the level of service and commitment we strive to deliver to all of our clients. Reviews not only help our online reputation, but they help others make a more informed decision about doing business with Crystal Springs Water."

Jeff metter

Jeff Metter

General Manager

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Call us at 831-423-8956 or contact us online

Good
Based on 112 reviews
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Megann Marten
Been with Crystal springs for years and have been completely satisfied with superior service. Had another provider previously and they messed frequently. The delivery people have all been the best. Professional, patient, kind and very pleasant. When i have called the office, the same professionalism, caring and quickly/pleasantly taking care of any issue. Feel so fortunate and hope this company does well and remains a good business.
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Kellie deRuyter
We've been getting water from crystal springs for many years. Customer service is always responsive, delivery personnel are always warm and friendly, and the water is reasonably priced and tastes great!
Response from the owner:Thank you, Kellie! 💙 We truly appreciate your loyalty over the years and are thrilled to hear that you've had such a positive experience with our service! 😊 Our team takes pride in delivering fresh, great-tasting water 💧 with a smile, and we're glad it's making a difference for you. If you ever need anything, we're always here to help! Cheers to many more refreshing deliveries! 🚛🥤
Ms.
Kellie D.
We've been getting water from crystal springs for many years. Customer service is always responsive, delivery personnel are always warm and friendly, and...
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Henry Heikkinen
Highly Recommended!
Have been a long time customer of Crystal Springs Water in Santa Cruz. The water always tastes great and I have had excellent customer service with every interaction.
Response from the owner:Thank you, Henry! 💙 We truly appreciate your loyalty and kind words! It’s wonderful to hear that you’ve enjoyed our refreshing water 💧 and top-notch customer service over the years. We’re grateful for your support and look forward to keeping you hydrated for many more! 😊🚛🥤 #StayRefreshed
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Dorothy Deese
I have been getting 3 gallon jugs from Crystal Springs for about 5 years and I am satisfied with their service and cost. The water is fresh and clean.
Response from the owner:Thank you, Dorothy! 💙 We appreciate your loyalty over the past five years and are so happy to hear you're satisfied with our service and pricing! 😊💧 Providing fresh, clean water is what we do best, and we’re grateful to have you as a valued customer. Cheers to many more refreshing years ahead! 🥤🚛
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Jim Morris
Service has improved the last couple of deliveries. We did not run out and did not have to call them. Glad they listened to my complaints.
Response from the owner:Thank you for your feedback, Jim! 💙 We're glad to hear that our service has improved and that you didn’t have to worry about running out of water. 🚛💧 Your input helps us continue to improve, and we truly appreciate your patience and support. If there’s ever anything else we can do to enhance your experience, please don’t hesitate to let us know! 😊🥤
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Katy Lite
My former husband says that this company is the best and their water and delivery services are great so when I’m here staying w my son and visiting, I’ve tasted it and it’s def very good water and I am a very picky picky water drinker!
It’s too bad that there are folks on here leaving very bad reviews of this company confusing it for another ‘Crystal Springs dot com’ that operates in a completely different part of the country.
Don’t be confused, this little water company is in Santa Cruz, Ca
AND they’re great!
Response from the owner:Thank you, Katy! 💙 We love hearing that even the pickiest water drinkers approve! 😊💧 It’s wonderful to know you’ve enjoyed our water and service while visiting. We also appreciate you helping clear up any confusion about our company—our Santa Cruz team works hard to provide the best service possible! 🚛🥤 Thanks again for your kind words and support! 🌟
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scott bertrand
Like all of us hiring and retaining good employees is difficult at best. I have had this service for several years. Your driver in Palmetto, Jeremy, is far and above the best driver I've had. He should be recognized.
You're lucky you have him now, maybe you can hang on to him.
Response from the owner:Thank you, Scott! 💙 We truly appreciate your loyalty and your kind words about Jeremy! 🚛👏 He’s a valued member of our team, and we’ll be sure to pass along your praise. Hiring and retaining great employees is definitely a challenge, and we’re grateful to have dedicated team members like him. Thanks again for your support—we’ll do our best to keep Jeremy around! 💧😊🥤
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